Services We Deliver
Comprehensive field services tailored to your business needs, from ad-hoc remote hands to managed on-site support.
Smart Hands & Site Support
Planned work or urgent call-outs for racking, patching, basic hardware swaps, testing and inspections.
Project & Rollout Support
Extra hands for data center migrations, network refreshes, site upgrades and multi-site deployments.
White-Label Client Representation
Technicians who can walk into your customer's site under your brand, with your documentation and standards.
Who We Work With
See exactly how RouterStack plugs into your business — pick the page tailored to your operation.
Managed Service Providers
Extend your service desk with on-demand field engineers.
- Multi-region coverage without local hires
- Overflow and after-hours dispatch
- Your runbook, your brand, our boots
Internet Service Providers
Field installs, fault response and CPE swaps across NZ, AU and Canada.
- Customer premise installs and migrations
- Last-mile fault diagnosis and repair
- Tower and rooftop wireless work
Data Centre & Colocation
Smart hands and remote hands inside the cage, day or night.
- Racking, patching and hardware swaps
- Customer-directed remote hands
- Audits, inspections and decommissions
Enterprise IT Teams
Outsource the field work so your team can focus on the platform.
- Branch and site rollouts
- Break-fix and warranty dispatch
- Refresh projects and decommissions
Small Business
Book a vetted technician without a contract or retainer.
- Pay per visit, no minimums
- Network, Wi-Fi and CCTV installs
- Same-day and next-day options
How a Job Gets Done
From booking to report, every dispatch follows a structured workflow
Book
Submit your job through the client portal with site details, scope, and urgency.
Match
The platform matches a vetted technician by location, skills, and availability.
Execute
Technician follows a structured execution plan on site, collecting evidence as they work.
Report
A comprehensive job report with photos, notes, and time on site is delivered to your portal.
Core Field Services
Dispatch field engineers for any of these on-site services across NZ, AU, and Canada
Smart Hands
Racking, patching, hardware swaps, and inspections in data centers.
Remote Hands
On-site technician directed remotely by your service desk.
Data Center Break/Fix
Emergency hardware replacement and troubleshooting.
Rack Audits
Physical verification of rack contents with photo evidence.
Hardware Swaps
Scheduled replacement of servers, switches, and network gear.
Deskside Support
End-user support at office locations across multiple cities.
After-Hours Dispatch
Evening, weekend, and public holiday coverage.
Migration Support
Equipment relocation between racks, rooms, or facilities.
Why Teams Choose RouterStack
The nationwide delivery partner enterprise, MSP and ISP teams trust for on-site support
Coverage You Can See
Live coverage map and skills matrix across Canada, Australia and New Zealand, so you know exactly where we can help.
Consistent Field Presentation
ID cards, branded shirts and standardized documentation so every tech looks and operates like part of the same team.
Client-Specific Playbooks
Our Nexus learning hub lets us build short modules for your standards, so technicians understand your way of working before they step on site.
Transparent Rates
Clear rate cards and an interactive quote builder – no surprises when you need help on the ground.
Explore Coverage, Skills & Rates
Self-serve tools to understand where we operate, what skills we have on the ground, and how we price standard work.
How We Work With Your Team
A structured approach to becoming an integrated partner
Connect & Scope
We review your locations, workloads and typical field tasks to confirm fit and coverage.
Agree Workflows & Standards
We capture your access rules, communication preferences and documentation format. Optional: build Nexus modules to broadcast your standards to our technicians.
Become An Onboarded Client
Once the onboarding wizard is complete, you can request technicians directly, using your agreed workflows, rates and SLAs.
Trust and Responsibility
How we show up matters.
Regionally Responsible
Our technicians represent your brand. We prioritise consistent presentation, respectful on-site behaviour, and client-first professionalism in every region we operate.
A Certified Upstream Gold Business
Part of our New Zealand revenue funds youth wellbeing services through Upstream — and it scales with every city in your nationwide contract.
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Frequently Asked Questions
Common questions about working with Routerstack
Routerstack is a field execution platform that dispatches vetted, background-checked field engineers for on-site IT and data center work across New Zealand, Australia, and Canada. Clients book jobs through a portal, technicians follow structured execution plans, and the platform delivers comprehensive job reports with evidence. There is no retainer, no minimum spend, and no long-term contract required.
Routerstack uses a transparent pay-per-dispatch model with a two-hour minimum. Base rates start from NZD $149/hr for Level 1 technicians during business hours. After-hours work is billed at 1.5x and weekends at 2x the standard rate. Full rate cards for NZ, AU, and CA are published on our rates page.
Routerstack operates across New Zealand, Australia, and Canada. Coverage is driven by where our active technicians live — each contractor has a home address and a travel radius they're willing to work within. View our live coverage map to see current technician density in your area.
Yes. Routerstack operates with no retainer, no subscription, and no long-term commitment. You only pay for dispatches you book. Clients who dispatch regularly may qualify for volume-based pricing, but this is entirely optional. Get started to set up your portal access.
Yes. Routerstack is a certified Upstream Gold Business, and a portion of our New Zealand revenue funds counselling, mentoring and wellbeing services for young New Zealanders — at no extra cost to clients. Because it's tied to dispatch volume, a nationwide or multi-region contract multiplies that impact across every city we cover. See how it works.